Shipping policy
Thank You for Shopping with Cards4Stars!
We make every effort to ensure that each parcel is carefully prepared, properly secured, and delivered to you as quickly as possible. Below you will find information regarding order processing and delivery.
Order Processing Time
All orders are prepared for shipment within 1–5 business days after payment has been received, unless a different processing time is specified in the product description.
Orders are processed exclusively on business days (Monday to Friday, excluding public holidays).
Estimated Delivery Time
Shipments are handled through trusted carriers, such as:
- InPost
- DPD
- DHL
- FedEx
- Poczta Polska
Estimated delivery times:
Poland: 1–5 business days
Europe: 2–14 business days
United States and Canada: 4–14 business days
Mexico, Oceania, Asia, Africa, and South America: 7–25 business days
The delivery times provided above are estimates only. Delivery may take longer due to circumstances beyond Cards4Stars' control, such as carrier delays, customs clearance, holiday periods, or other unforeseen circumstances.
If your shipment has not arrived within a period exceeding twice the estimated delivery time, please contact us — we will help you determine its current status.
International Shipping – Customs and Import Fees
Orders shipped outside Poland may be subject to customs duties, import taxes, or other charges applicable in the destination country.
These charges are not included in the product price or shipping cost and remain the responsibility of the buyer.
Due to differences in customs regulations between countries, we recommend checking the applicable local regulations before placing an order.
Cards4Stars is not responsible for customs duties, taxes, or other import charges imposed by the destination country.
Refusal or Non-Delivery of a Shipment
If a shipment is:
- not collected,
- returned due to unpaid customs charges,
- returned due to an incorrect or incomplete address provided by the Customer,
- intentionally refused by the recipient,
any refund will be reduced by:
- the original shipping cost,
- the cost of returning the shipment,
- any fees charged by the carrier.
In some cases, a shipment may not be returned to the sender (e.g. due to a decision by customs authorities or the carrier). In such circumstances, a refund will not be possible.
Cards4Stars is not responsible for delivery issues resulting from incorrect address information provided by the Customer.
Damaged Shipment or Incorrect Order
After receiving your shipment, please check its contents.
If a product was damaged during transportation, you received the wrong product, or your order is incomplete, please contact us immediately and, where possible, provide photographs of the packaging and product.
Each case will be reviewed individually.
InPost Parcel Locker Delivery
If you choose delivery to an InPost Parcel Locker, you must provide the Parcel Locker code in the appropriate field when placing your order.
If the Parcel Locker code is not provided within 3 days of placing the order, Cards4Stars reserves the right to send the shipment to the nearest available Parcel Locker corresponding to the address provided.
Pre-Order Products
Products marked as Preorder are shipped after their official release or after the delivery has been received from the manufacturer or distributor.
If an order contains both products that are immediately available and pre-order products, the entire order will be shipped once all products are available, unless otherwise stated in the offer.
Release dates are determined by manufacturers and official distributors and may change independently of Cards4Stars.
Secure Packaging
Every order is carefully secured before shipment.
Depending on the type of product, we use appropriate protective materials such as cardboard boxes, bubble wrap, packing fillers, top loaders, protective sleeves, and other packaging solutions designed for the transportation of collectible products.
Our goal is to ensure that your order arrives in the best possible condition.
Contact
If you have any questions regarding shipping or order processing, please contact us:
Cards4Stars